Customer Service Representative

Schedule: Tuesday through Saturday, 2pm to 11pm

Visual Computer Solutions (VCS) is a leading provider in the software industry, dedicated to enhancing workforce management through innovative HR solutions. Our mission is to empower organizations by optimizing employee engagement and operational efficiency, ensuring that businesses have the right talent in the right roles.

Summary

We are seeking Customer Service Representatives to join our dynamic team in Freehold, NJ. In this role, you will be pivotal in delivering exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. Your contributions will directly support our mission of providing best-in-class software solutions to organizations nationwide.

Responsibilities

• Provide outstanding customer service and support to clients via phone and email.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues effectively.
• Conduct follow-up calls to ensure customer satisfaction after service interactions.
• Stay updated on product knowledge to provide accurate information to clients.
• Contribute to team goals by meeting performance metrics.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proven experience in customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to handle multiple tasks efficiently while maintaining a positive attitude.

Pay and Benefits

Pay: $18.00 to $20.00 per hour

Benefits: health insurance, dental insurance, vision insurance, 401(k) with matching, and paid time off

Job type: Full-time, in person in Freehold, NJ